Effective Date: December 19, 2025

Biz Secure Labs Pvt. Ltd. (BSLPL)

Biz Secure Labs Pvt. Ltd. (BSLPL), India, develops computer and mobile security products under the brands Net Protector, Total Security, Internet Security,Antivirus Pro, Z Security , Z Plus Security , Windows Boost, Gane Boost, NPAV End Point Security, NPAV Corp Web Control, NPAV Home Web Control, Antivirus, and Mobile Security ("NPAV Security").

We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our software, services, or website.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, address, email, telephone, and mobile number.
• Transaction & Usage Information: Purchase history, product and service usage, logs, and error reports.
• Device Information: CPU name, motherboard ID (MBID), HDD details, LAN card numbers, operating system information, and IP address.

For Android and iOS applications, permissions may include location (GPS), network status, USB storage, and other hardware access required for proper functioning. Location data is collected only when required for core functionality.

Note: Technical information is collected solely to ensure proper software functionality, system security, and license activation or reactivation. It is not shared with third parties for marketing purposes.

Installed Programs & Files: File paths, MD5 checksums, installed software names, package names, software certificates, and malware or virus samples are collected to detect and neutralize threats.

Unique Product Keys & Local Data: Product activation details, user settings, file whitelist and blacklist, system optimization data, and malware detection logs.

2. Purpose of Collection

• Provide and improve products, updates, and security services.
• Offer customer support and technical assistance.
• Conduct research and improve product functionality.
• Communicate promotions, surveys, or special offers (with consent).
• Comply with legal obligations and enforce agreements.

3. Legal Basis & Consent

• Consent: Withdrawable at any time without affecting prior processing.
• Contractual necessity: License activation, service delivery, and account management.
• Legitimate interests: Security, fraud prevention, and technical support.
• Legal obligations: Compliance with applicable laws and regulations.

Records of consent are maintained for compliance and audit purposes.

4. Data Retention

• Transaction and usage data: 5–7 years.
• Device and system data: Until software is uninstalled or as required.
• Backup copies: Deleted as per internal retention schedules.

Data is securely deleted or anonymized when no longer required.

5. Information Sharing

• With your consent, including affiliates or service providers.
• For legal compliance or protection of users, company, or public rights.
• During mergers, acquisitions, or asset transfers (prior notice provided).
• Non-personally identifiable information may be shared publicly.

6. Your Rights

• Access and obtain a copy of your personal data.
• Correct or update inaccurate information.
• Withdraw consent for processing.
• Request deletion or restriction of processing.
• Data portability.
• Be informed of data breaches.
• Lodge complaints with the relevant authority.

Grievance Officer / Data Protection Officer (DPO)

Email: dpo@npav.net
Address: 1206, Sadashiv Peth, Tilak Road, Pune 411030

Requests are responded to within 30 days after verification.

Even after consent withdrawal, anonymized and aggregated telemetry data may be collected for product improvement and security research.

7. Data Security

• Secure servers with restricted access.
• Encryption during transmission (TLS 1.2/1.3, AES-256).
• Regular monitoring to prevent unauthorized access.

8. Children’s Privacy

We do not knowingly collect personal data from children under 13. Any such data discovered will be deleted.

9. Cross-Border Transfers

Personal data may be transferred outside India (e.g., US or EU). Appropriate safeguards such as Standard Contractual Clauses and encryption are applied in compliance with applicable laws.

10. Cookies and Analytics

Cookies and similar technologies are used to ensure website functionality, analyze usage, and improve user experience. You may manage cookies through browser or consent settings.

11. Automated Decision-Making

We do not use automated decision-making or profiling with legal or significant effects.

12. Changes to This Privacy Policy

Users will be notified of material changes where re-consent is required. The latest version is always available on our website.

13. Acceptance

By using our software, services, or website, you consent to the collection, use, and transfer of your personal data as described in this Privacy Policy.

14. Contact

Email: dpo@npav.net
Address: 1206, Sadashiv Peth, Tilak Road, Pune 411030